Adobe Creative Cloud

This tutorial introduces the core tools and administrative features of the Adobe Creative Cloud desktop. Learners begin with account access and authentication steps before exploring how to activate and manage Adobe Fonts across their applications. The tutorial also covers version management by demonstrating how to install previous software releases, as well as critical asset management practices for backing up, exporting, and protecting project files within the Creative Cloud environment.

Logging In to Adobe Creative Cloud

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How To Access & Install Adobe Creative Cloud Applications

All Creative School affiliates (students/faculty/staff) are subscribed to Adobe Creative Cloud application licenses automatically for use on their personal computers and school labs. Student access to the Adobe Creative Cloud License is limited to students enrolled in Creative School courses only.

Before You Begin:

  • Existing Subscriptions or Trials: If you already have Adobe applications installed via a personal subscription or trial, sign out and sign back in using your TMU credentials. If issues persist, uninstall your existing Adobe apps before proceeding with the steps below.
  • MFA Requirement: You must have Microsoft Multi-Factor Authentication (MFA) activated for your @torontomu.ca account. View the module on setting this up.

Step-by-Step Setup Guide

Step 1: Sign In to Adobe Creative Cloud

  1. Go to creativecloud.adobe.com and click Sign In in the top-right corner or main banner.
Adobe CC Sign in Button on the top right

Step 2: Enter Your TMU Email

  1. Type your full TMU email address (your_id@torontomu.ca).
  2. Click Continue.
Sign in with your TMU email address

Step 3: Select Account Type

  1. If prompted, select Company or School Account.

Step 4: Password & MFA Authentication

  1. Enter your TMU password and click Sign In.
  2. Confirm or approve the prompt on your phone using your Microsoft MFA App.
Enter your TMU password
Approve the sign in request
Phone screen with MFA authenticator and field to put the number

Step 5: Download or Install Apps

  1. Once logged in, click Apps on the left sidebar.
  2. Locate the Adobe Creative Suite application you need (e.g., Photoshop, Illustrator, Premiere Pro) and click Download or Install.
Adobe Download Button for Apps

Important Notes & Eligibility

  • Creative School Students: Your license remains active continuously until you graduate or become inactive due to non-enrolment.
  • Non-Creative School Students: If you were granted access for taking a course in The Creative School during the Fall or Winter terms, your access expires automatically at the end of that specific term.

Graduating Students (Access Ends April 30th)

  • License Termination: Access to Adobe CC licenses ends on April 30th upon graduation.
  • Storage Reduction: Cloud storage drops from 100 GB to 2 GB.
  • Data Loss Prevention: You have a 30-day grace period following April 30th to manually download and back up your files.
  • Note: Adobe Automated Asset Migration is disabled by CCS—you must save your files locally yourself before the grace period ends to prevent permanent data loss.

Troubleshooting & Support

“You don’t have access to this” Error

You don't have access to this error

If you receive the error “Your sign-in was successful but you don’t have permission to access this resource”:

  1. Log in to the my.torontomu.ca portal.
  2. In the Self-Service box, click Personal Account.
  3. Under the Security section, click Microsoft Multi-Factor Authentication for @torontmu.ca.
  4. Click Proceed to Microsoft MFA Setup to reactivate your account automatically.
  5. If the issue continues, sign out and back into your Microsoft account.

Missing MFA Prompts / Lockout Issues

  • If you do not receive an MFA alert on your phone or get locked out, contact Computing and Communications Services (CCS) to reset your MFA:
  • For general department or licensing assistance, email production@torontomu.ca.

Enabling Adobe Fonts

Activate Adobe fonts to seamlessly integrate typefaces into your Creative Cloud applications for use across all your design projects.

To enable the font in your Adobe CC apps, complete the following steps:

  1. Go to fonts.adobe.com to browse free and downloadable fonts.
  2. You will be prompted to log in. Sign in using your TMU email address and password.
  3. In the search field, enter the name of the font you’d like to add and select it from the dropdown.
Adobe Fonts Webpage

4. This will display a preview of the font family. Click on “Add Family.”

Adobe Fonts Webpage Font Family

5. You will then get a popup window confirming the font family was added to your Adobe apps.  The font family will now be accessible in all of your Adobe CC apps.

Adobe Fonts Webpage Confirmation Window

How to Install Previous Versions of Adobe Creative Suite Software

Learn how to locate and install legacy versions of Adobe Creative Cloud applications. This guide explains how to roll back or access specific software releases to match project requirements or system compatibility needs.

1. Open the Creative Cloud desktop app.

2. Select More actions (3 dots) for the app that you want to install.

The three dots present on each app tile open the More actions drop-down menu.

3. In the context menu, select Other versions.

The context menu that has the other versions button

4. Find the app version that you want to install, and select Install.

The install button on the older versions

Your app’s preferred version will start installing.

Backing up & Exporting Assets in Adobe Creative Cloud

How to back up & export assets in Adobe Creative Cloud to keep your work safe and organized.

Locating Files in Adobe CC

  1. Open the Adobe CC Desktop Application.
  2. Select Files in the left tab bar.
Files in Adobe CC

Backing up Files or Adobe Libraries

While in the “Files” tab of the Creative Cloud app, select the type of files you want to back up. In “Files” you should find any documents you have saved in your cloud. If you save to your desktop, they will not appear here. In “Your Libraries“ you should find any collections of assets from any Creative Cloud Apps you have saved.

Save Files

  1. Right click and select Download.
  2. When prompted, select a location to Download to.
  3. Click Download.
Download your files

Save Libraries

  1. Right click and select Export.
  2. When prompted, select a location to Export to.
  3. Click Export.
Export your libraries

Importing Files

Importing files downloaded from the “your files” or “your libraries” section of Adobe Creative Cloud is as simple as dragging and dropping the files from your desktop or file browser (finder, file explorer) into the tab they were exported from.

On BeHance & Adobe Portfolio

Adobe Portfolio

It is possible to move adobe portfolio accounts from your school account to another specified account. If you are trying to migrate from your previous “@Ryerson.ca” school account to the new “@torontomu” account you may have to contact Adobe directly if the steps below do not work. Check this link for more information.

  1. Sign in to the Portfolio website with your School Account.
  2. Select one of your sites.
  3. Select Settings in the left panel.
  4. Select Account & Region.
  5. Under Use Another Adobe ID, select Use Personal Adobe ID.
  6. Enter the Adobe ID you wish to move your sites to.
  7. Select Continue and then Done.
  8. Check your email account under the new/personal account and click the link provided.
  9. Sign into your Personal Account and select Confirm Migration. Click Edit your Portfolio to exit.

Adobe Behance

It is not currently possible to migrate an adobe Behance Account.

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